Privacy Policy – Real Can Financial (RCFL.ca)
Last updated: October 23, 2025
At Real Can Financial (“RCFL,” “we,” “our,” or “us”), your privacy is very important to us. This policy explains how we collect, use, and protect your personal information in line with Canadian privacy laws, including PIPEDA.
1. What Information We Collect
We may collect personal information when you:
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Fill out a contact or mortgage application form on our website
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Use online mortgage platforms like Filogix or Velocity
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Communicate with us by phone, email, or text
This may include:
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Your name, email, and phone number
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Mortgage details and financial information
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Uploaded documents or identification
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Website usage info from cookies or tracking tools (like Google Analytics or Meta/Facebook Pixel)
2. How We Use Your Information
We use your information to:
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Respond to your questions and messages
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Assess your mortgage needs and pre-qualify you
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Submit mortgage applications to lenders and insurers
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Manage our relationship with you
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Improve our services, website, and marketing
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Follow legal and regulatory requirements
3. How We Keep Your Information Safe
Your information is stored securely in:
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Email systems like Google Workspace
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CRM platforms and mortgage portals
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Other secure cloud tools
Sensitive information, like financial records and ID documents, is handled with extra security.
4. Sharing Your Information
We only share your information with trusted third parties who help us provide our services, including:
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Lenders and mortgage insurers
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Technology and service providers
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Marketing and analytics tools
We do not sell or rent your personal information.
5. Cross-Border Transfers
Some services we use may store or process your data outside Canada. By using our services, you agree to this as needed.
6. Marketing Consent
By giving us your contact details, you agree to receive emails and SMS messages about our mortgage products, services, or special offers. You can unsubscribe anytime.
7. Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve your experience and analyze site traffic. Cookies help us remember preferences, understand user behavior, and deliver relevant advertising through third parties like Google Analytics and Meta Pixel.
By continuing to use our website, you consent to the use of cookies as described in our Cookie Policy. You can manage or disable cookies through your browser settings or via the cookie consent banner shown on your first visit.
8. Your Rights
You have the right to:
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Access your personal information
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Correct any inaccurate information
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Withdraw consent for certain uses of your data
Contact our Privacy Officer to exercise these rights.
9. Data Retention
We keep your information for seven years after your mortgage ends or after our last communication with you, whichever is later. After that, it is securely deleted or anonymized.
10. Data Breaches
If there’s ever a data breach, we will notify affected clients and authorities as required by Canadian law.
11. Children’s Privacy
Our services are for adults only. We do not knowingly collect information from anyone under 18.
12. Accessibility
We are committed to making our website accessible to all users, following AODA and WCAG 2.0 Level AA standards.
13. Privacy Officer Contact
Name: Zack Mano Margalit
Email: zack@rcfl.ca
Business Address: Suite 1201 – 1200 Bay Street, Toronto, ON, M5R 2A5
14. Updates to This Policy
We may update this Privacy Policy from time to time. Please check back periodically to see any changes.
